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Frequently Asked Questions
Can BIG deliver my replacement card to an address other than my mailing address?
My card no longer works. I think it's damaged. Can I request a replacement card?
Our top 5 most asked questions
How do I load/reload the BIG Card?
I forgot to insert my BIG Shot ID when I purchased my AirAsia Ticket. How do I earn BIG Points for that flight?
I forgot my password for the BIG Shot Portal. What do I do?
I'm new to BIG. How does it work?
How do I apply for BIG?