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Ask BIG BIG Basics
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Frequently Asked Questions
  • Document Will I get charged for the processing fee if I use my BIG Card to make payment for my AirAsia flights?
  • Document How can I get the processing fee for AirAsia flight purchase waived when I pay using a Visa card?
  • Document I'm new to BIG. How does it work?
  • Document What is a BIG Shot?
  • Document What is a BIG Shot ID?
  • Document What are BIG Points?
  • Document Is BIG a credit card?
  • Document Is there an annual fee for using my BIG Card?
  • Document Are there any other charges for my BIG Card?
  • Document Do I have to pay the RM50 government service tax every year?
  • Document Where can I use my BIG Card?
  • Document Can I use BIG when I'm overseas?
  • Document Why is BIG Card the best option for buying AirAsia flights?
  • Document What are the detailed terms and conditions for BIG?
  • Document Where can I get more help on using BIG?
  • Document I lost my card. What should I do?
  • Document I am facing systems problems. What should I do?
  • Document What is Prepaid Visa?
  • Document Can I use my BIG Card to pay for petrol at the petrol station?

Our top 5 most asked questions

  • Document How do I load/reload the BIG Card?
  • Document I forgot to insert my BIG Shot ID when I purchased my AirAsia Ticket. How do I earn BIG Points for that flight?
  • Document I forgot my password for the BIG Shot Portal. What do I do?
  • Document I'm new to BIG. How does it work?
  • Document How do I apply for BIG?