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Ask BIG BIG Wallet
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Frequently Asked Questions
  • Document What is Wallet?
  • Document Why do I need to activate my BIG Card and how do I do it?
  • Document How do I use my BIG Card?
  • Document Can I use my BIG Card to fund my Paypal account?
  • Document Can I transfer funds from PayPal to my BIG Card?
  • Document How do I withdraw cash from my BIG Card at an ATM?
  • Document Is there a fee for ATM withdrawals using BIG Card?
  • Document What is the maximum daily amount I can withdraw from an ATM?
  • Document How do I get a PIN for ATM withdrawals?
  • Document I've forgotten my ATM PIN. How do I get a new one?
  • Document How can I check my BIG Card balance online?
  • Document I think there is a transaction on the card that I haven't authorised. What should I do?
  • Document Is there any limit on the Wallet?
  • Document Can I reload my Tune Talk prepaid mobile using BIG?

Our top 5 most asked questions

  • Document How do I load/reload the BIG Card?
  • Document I forgot to insert my BIG Shot ID when I purchased my AirAsia Ticket. How do I earn BIG Points for that flight?
  • Document I forgot my password for the BIG Shot Portal. What do I do?
  • Document I'm new to BIG. How does it work?
  • Document How do I apply for BIG?