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Ask BIG

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Ask BIG BIG Rewards
BIG Points Claim
BIG Points Redemption
Frequently Asked Questions
  • Document Are there any validity period for the BIG Points that I have redeemed?
  • Document Can I transfer my BIG Points to my friends and family?
  • Document How do I earn BIG Points?
  • Document How do I earn BIG Points for AirAsia flights?
  • Document How do I earn more BIG Points through BIG Partners?
  • Document Can I get BIG Points for flights purchased for my friends and family using my BIG Shot ID?
  • Document I purchased my AirAsia flight via the AirAsia sales counter using cash or credit card. Can I earn BIG Points for this flight?
  • Document What are the latest promotions on BIG?
  • Document Who are BIG's Partners?
  • Document I heard that with BIG, I get preferential access to special deals. Tell me more.
  • Document I forgot to insert my BIG Shot ID when I purchased my AirAsia Ticket. How do I earn BIG Points for that flight?
  • Document I tried to insert my BIG Shot ID in "Manage my bookings" in the AirAsia web page but I was prompted with an error "Invalid ID/Name". What should I do?
  • Document BIG Points for Tune Hotels

Our top 5 most asked questions

  • Document How do I load/reload the BIG Card?
  • Document I forgot to insert my BIG Shot ID when I purchased my AirAsia Ticket. How do I earn BIG Points for that flight?
  • Document I forgot my password for the BIG Shot Portal. What do I do?
  • Document I'm new to BIG. How does it work?
  • Document How do I apply for BIG?