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Ask BIG

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Ask BIG BIG Rewards BIG Points Redemption
Frequently Asked Questions
  • Document Where can I redeem my BIG Points?
  • Document What can I redeem using my BIG Points?
  • Document How do I redeem BIG Points for AirAsia flights?
  • Document How do I redeem BIG Points for E-gift vouchers online?
  • Document How do I redeem BIG Points for AirAsia merchandise or selected products?
  • Document Can I redeem my BIG Points at AirAsia sales counters?
  • Document How will the merchandise or products be sent to me?
  • Document What is the delivery period of my redemption?
  • Document What happens if the merchandise or products are damaged on arrival?
  • Document Can I collect my merchandise or products at AirAsia sales counters?
  • Document Can I exchange my redeemed merchandise or products?
  • Document Can the customer service officer help me with my redemption?
  • Document Can I change details of flights redeemed with BIG Points?
  • Document Can I cancel my redemption?

Our top 5 most asked questions

  • Document How do I load/reload the BIG Card?
  • Document I forgot to insert my BIG Shot ID when I purchased my AirAsia Ticket. How do I earn BIG Points for that flight?
  • Document I forgot my password for the BIG Shot Portal. What do I do?
  • Document I'm new to BIG. How does it work?
  • Document How do I apply for BIG?