Logo
  • English
  • Indonesian
  • Malay
  • Thai
  • Chinese
Ask BIG

Themes and sub themes
Ask BIG BIG Rewards BIG Points Claim
Frequently Asked Questions
  • Document I have several AirAsia flights coming soon this year, can I earn BIG Points for these flights?
  • Document I've been on flights with AirAsia but my BIG Points have not been credited. What do I do?
  • Document My family/friend booked my flight. How do I get my BIG Points?
  • Document I forgot to input my BIG Shot ID when I purchased my AirAsia flight. Can I still earn BIG Points on that flight?
  • Document Why hasn't my account shown the new BIG Points I just earned from booking my AirAsia flight?
  • Document Will I earn BIG Points for missed flights?
  • Document If I miss the AirAsia flight that I have redeemed via the BIG Shot Portal,will my redeemed BIG Points be credited back to my BIG Card ?
  • Document If AirAsia cancels the flight that I have redeemed, will my redeemed BIG Points be credited back to my BIG Card ?

Our top 5 most asked questions

  • Document How do I load/reload the BIG Card?
  • Document I forgot to insert my BIG Shot ID when I purchased my AirAsia Ticket. How do I earn BIG Points for that flight?
  • Document I forgot my password for the BIG Shot Portal. What do I do?
  • Document I'm new to BIG. How does it work?
  • Document How do I apply for BIG?