Frequently Asked Questions
- I have several AirAsia flights coming soon this year, can I earn BIG Points for these flights?
- I've been on flights with AirAsia but my BIG Points have not been credited. What do I do?
- My family/friend booked my flight. How do I get my BIG Points?
- I forgot to input my BIG Shot ID when I purchased my AirAsia flight. Can I still earn BIG Points on that flight?
- Why hasn't my account shown the new BIG Points I just earned from booking my AirAsia flight?
- Will I earn BIG Points for missed flights?
- If I miss the AirAsia flight that I have redeemed via the BIG Shot Portal,will my redeemed BIG Points be credited back to my BIG Card ?
- If AirAsia cancels the flight that I have redeemed, will my redeemed BIG Points be credited back to my BIG Card ?