If AirAsia cancels the flight that I have redeemed, will my redeemed BIG Points be credited back to my BIG Card ?

Yes, if your flight is cancelled by AirAsia, you can claim cash refund, the value of the fare will act as a 'credit shell' which you can use within 3 months to book other flights on AirAsia.com. Please contact us with your booking number to follow up on the cash refund.

Learn more about 'credit shells' at Ask AirAsia

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